Return guide
How to Return MemoFlow: Return Label, Address and Refund Steps
To return MemoFlow, first call the order desk at +1 (302) 200-3480 with your order ID and ask which guarantee window applies. Then pack the bottles with a note showing your full name, email and order ID, and mail them by a tracked service to 767 Fifth Avenue, Floor 12, New York, NY 10153. You pay the postage. The refund goes out 3–5 business days after the return is logged, and your card can take another 5–10 days to show it.
Searches like "memoflow return", "memoflow return label" and "how to return memoflow" all ask the same thing: what exactly do I do, in what order, and where does the box go? This guide answers that for orders placed on gomemoflow.com.
The process has five steps. The most common mistake is doing them out of order, so read the whole page before you post anything.
How to return MemoFlow in five steps
- Call the order desk. Ring +1 (302) 200-3480 with your order ID. Ask which guarantee window applies to your listing.
- Pack the bottles. Put a note inside with your full name, your email address and the order ID.
- Make a tracked label. Use any tracked postal or courier service. You pay the postage.
- Mail it to the returns address. 767 Fifth Avenue, Floor 12, New York, NY 10153.
- Wait for the credit. The refund goes out 3–5 business days after the return is logged. Your card can take a further 5–10 days to show it.
The refund policy page lists the same steps in a table, if you want to print them.
Is there a MemoFlow return label?
No prepaid return label is described on this site. The refund policy says the buyer pays return shipping and should use tracking. In practice, that means you buy the label yourself at the post office or from a courier.
Pick a service that gives you a tracking number, and keep the receipt. The tracking number is your proof that the bottles arrived. If the order desk gives you any extra reference when you call, write it on the outside of the box and on the note inside.
Where do I send a MemoFlow return?
Send it only to the returns address: 767 Fifth Avenue, Floor 12, New York, NY 10153.
Do not send it to the office at 345 Hudson Street, Floor 16, New York, NY 10014. That is not a returns address, and a package sent there can be delayed. Do not send it to any other address you find online either. Addresses for other sellers may appear in search results, but for an order placed here, the Fifth Avenue address on our contact page is the one to use.
Still deciding? The guarantee follows the terms printed on the listing, and checkout shows them before you pay.
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What to put in the box
- The bottles you are returning.
- A note with your full name, the email you ordered with and your order ID.
- Any extra reference the order desk gave you on the phone.
Pack glass bottles with padding so they arrive in one piece. Seal the box well. Write the returns address clearly, and keep a photo of the label and the receipt until the refund shows on your card.
Wondering whether opened bottles qualify? Ask the order desk on the call. The guarantee page suggests asking this before you post.
How long does a MemoFlow refund take?
| Stage | Timing |
|---|---|
| Return in the mail | Depends on the service you choose; watch your tracking |
| Refund issued | 3–5 business days after the return is logged |
| Shows on your card | A further 5–10 days |
If your tracking shows the box was delivered and you have not heard anything after the times above, call +1 (302) 200-3480 with your order ID and the tracking number.
Returning by a date: the guarantee window
The guarantee is the one printed on the listing. This site was not given the number of days, so we do not print one. The window normally runs from the date of purchase, not the delivery date.
So if you are thinking about a return, call early. Ask the order desk for your exact last day, write it down, and mail the box well before it. Read more in our post on whether MemoFlow has a money-back guarantee.
Common MemoFlow return mistakes
Most return problems come from a few small slips. Avoid these and the refund usually goes smoothly.
- Mailing before calling. Call the order desk first, so the return can be matched to your order.
- No note in the box. Without your full name, email and order ID, the return is hard to match.
- Untracked postage. If the box goes missing, you have no proof it was sent.
- The wrong address. The office on Hudson Street is not the returns address.
- Waiting too long. The window usually counts from the purchase date, not the day the pack arrived.
- Emailing the website inbox. It cannot see orders, so it cannot start a refund.
Who to contact, and who not to
Returns and refunds are handled by the order desk at +1 (302) 200-3480. The website inbox, [email protected], has no access to orders, so an email there about a refund will only be sent back to the phone line.
One more tip: if you see a charge you do not recognize, call the order desk before you dispute it with your bank. It can often sort it out faster.
Frequently asked questions
How do I return MemoFlow?
Call +1 (302) 200-3480 with your order ID, pack the bottles with a note showing your full name, email and order ID, and mail them by tracked service to 767 Fifth Avenue, Floor 12, New York, NY 10153.
Does MemoFlow send a free return label?
No prepaid label is described on this site. The buyer pays return shipping and should use a tracked service.
How long does a MemoFlow refund take?
The refund goes out 3–5 business days after the return is logged, and your card can take another 5–10 days to show it.
Our view
Returning MemoFlow is straightforward if you keep the order: call first, pack with a note, ship with tracking to the Fifth Avenue address, then watch your card. Most delays come from skipping the call or mailing the box to the wrong address.
Not ordered yet? The pricing page shows the 1, 3, 5 and 6 bottle packs, and checkout shows the price and the guarantee terms before you pay.
Last updated · Medically reviewed by Dr. Patricia McKeon, neuropsychologist.
Want to test the claim on your own notes?
One bottle gives you a month of servings to try. Checkout shows the price first, and the guarantee follows the terms printed on the listing.
This site earns a commission when you order through its buttons. MemoFlow is sold here through a U.S. stocking partner, and this site is not the maker.
