Official product information
MemoFlow Refund Policy
MemoFlow refunds follow the guarantee printed on the listing. Ring the order desk with your order ID, mail the bottles with tracking to 767 Fifth Avenue, Floor 12, New York, NY 10153, and the refund is issued 3–5 business days after credit.
Refund policy summary
| Policy point | Detail |
|---|---|
| Window | As printed on the listing |
| Start a claim | Ring the order desk |
| Return address | 767 Fifth Avenue, Floor 12, New York, NY 10153 |
| Include | Full name, email, order ID |
| Return shipping | Buyer pays; use tracking |
| Refund issued | 3–5 business days after credit |
| Shows on card | A further 5–10 days |
How to return an order
Call the order desk
Call the order desk with your order ID and ask which guarantee window applies to your listing.
Pack the bottles
Put a note inside with your full name, your email address and the order ID.
Ship with tracking
Mail it to 767 Fifth Avenue, Floor 12, New York, NY 10153. You pay postage.
Wait for the credit
Once the return is logged, the refund goes out within 3–5 business days.
See it on your card
Your card statement can take a further 5–10 days to show it.
Changes and cancellations
Ring the order desk as early as you can. After an order has shipped, the usual route is a return instead.
| Situation | Best step |
|---|---|
| Wrong pack | Call before it ships |
| Duplicate order | Call with both order IDs |
| Unknown charge | Call before disputing with your bank |
Our role
Gomemoflow is an information site run by a U.S. stocking partner for MemoFlow. The BuyGoods order desk looks after orders and refunds.
Refunds: questions
The full FAQ page has more answers.
How does the guarantee work?
The guarantee is the one printed on the listing, and this site was not told the number of days. To claim, call the order desk with your order ID.
Where do I send a return?
767 Fifth Avenue, Floor 12, New York, NY 10153. Include full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service.
How long does a refund take?
The refund goes out 3–5 business days after the return is logged, and your card can take another 5–10 days to show it.
How do I contact MemoFlow support?
For an order you have placed or a refund, ring the order desk at the bottom of this page. The website inbox has no access to orders.
Ready to try MemoFlow?
Choose a pack and the checkout shows the price. The money-back guarantee follows the terms printed on the listing. Want to ask something first? The contact page explains who answers what.
MemoFlow is sold here through a U.S. stocking partner. This site is not the maker, and it is paid when you buy.